Privacy Policy

1. Information We Collect

We collect information about account holders and their businesses:

• Identity and Contact: name, email address, shipping and billing addresses, phone number, and business or clinic name.
• License Verification: professional license type, license number, state of licensure, and NPI number, used to verify eligibility.
• Account Information: login credentials and order history.
• Payment Data: card details are processed by our payment processor. We do not store full card numbers on our servers.
• Adverse Event Reports: product name, lot number, de-identified demographics, description, and treatment provided, as submitted under Section 4.4 of the Provider Terms.
• Device and Usage Data: IP address, browser type, device identifiers, pages visited, and referral source.
• Cookies: session cookies, preference cookies, and analytics identifiers.

2. No Protected Health Information

• Peptide Pure LLC does not request, and Providers shall not transmit to Peptide Pure LLC, any protected health information or any information identifying a patient.
• Adverse Event reports must be submitted with patient demographics only and without identifying information.
• Peptide Pure LLC is not a covered entity or a business associate under the Health Insurance Portability and Accountability Act (HIPAA). Providers are solely responsible for their own HIPAA compliance and for compliance with any applicable state health data or consumer health data statute.
• If patient-identifying information is sent to us in error, we will delete it and notify the sender.

3. How We Use Your Information

We use your information to:

• Verify professional licensure and maintain account eligibility
• Process and fulfill orders and provide customer support
• Receive and route adverse event reports and product quality complaints
• Communicate order updates, account notices, and (with consent) product announcements
• Improve site performance, conduct analytics, and prevent fraud
• Comply with applicable federal and state laws and regulations

4. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act:

• Right to Know: you may request the categories and specific pieces of personal information we have collected about you, the sources, the business purpose, and the categories of third parties with whom we share it.
• Right to Delete: you may request deletion of your personal information, subject to legal exceptions (for example, completing a transaction or meeting a record retention obligation).
• Right to Correct: you may request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: we do not sell or share personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: we use sensitive personal information only as necessary to provide our services.
• Right to Non-Discrimination: exercising your privacy rights will not result in discriminatory treatment.
• To submit a verifiable request, contact info@peptidepure.com. We will respond within 45 days as required by law.

5. How We Share Your Information

We never sell your personal data. We share information only as follows:

• Service Providers: payment processing, email delivery, cloud hosting, shipping carriers, and analytics providers, bound by data processing terms.
• Legal Compliance: regulators, licensing boards, or law enforcement when legally required.
• Business Transfers: in connection with a merger, acquisition, or sale of assets, under confidentiality obligations.
• With Your Consent: any other sharing occurs only with your prior consent.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your authenticated session and remember preferences
• Measure aggregate website performance and page analytics
• Prevent fraud and protect platform security

We do not use third-party advertising cookies. You can disable cookies in your browser settings; some features, including login, require session cookies.

7. Data Security

We use industry-standard safeguards, including TLS encryption in transit, encryption at rest, and role-based access controls. No method of transmission or storage is 100% secure. If a data breach affects your personal information, we will notify you as required by applicable law.

8. Data Retention

We retain account and order data while your account is active and as long as needed to meet legal, tax, and record retention obligations, including lot and distribution records. You may request deletion of other personal data at any time.

9. Your Rights (All Users)

Regardless of your location, you may:

• Access or update your personal information in your account settings
• Request deletion of your account and associated data, subject to record retention obligations
• Opt out of marketing emails at any time using the unsubscribe link
• Request a copy of the data we hold about you

To exercise these rights, contact info@peptidepure.com. We will respond within 30 days.

10. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted with a new Effective Date and, where appropriate, sent to registered account holders. Continued use of the site after an update constitutes acceptance.

12. Contact Us

For privacy questions or data requests:

Peptide Pure LLC · info@peptidepure.com